Frequently Asked Questions

Please click a question to see the answer. If you have a question not listed here, please Contact Us.

If you don't see your question listed, please Contact Us for help.

Are your products safe for children, adults, plants or animals?

All of our products are in compliance with current standards, including CPSIA. Product labeling is also reviewed by an independent quality testing institute to ensure compliance with Consumer Products Safety Commission labeling requirements.

It is our standard operating procedure to conduct random and periodic independent testing that meets with the CPSC, ASTM, and EN71 standards. We have retained a consulting firm to offer guidance and support to this end, as the government's mandates and reporting requirements change frequently.

Our glass products are all made in Mexico & the US. They are inert and will not leach lead or any other chemical, toxic or otherwise, and are absolutely safe to use in any application, including those involving children, adults, plants and animals. (such as glass mulch or aquarium/terrarium substrate)

The safety and quality of our products is very important to us. We have implemented an ongoing testing program, conducted by outside parties, to ensure compliance as outlined in the Consumer Protection Safety Improvements Act of 2008 (CPSIA) and other applicable standards. Here is our Certificate of CPSIA Compliance. To view Material Safety Data Sheets relating to product you are interested in, note the product code's prefix and click it here: ASG MK JGG Everything Else

Click here to view other FAQs

Where does your glass come from?

Our glass is provided primarily from North American markets, much if it from curbside recycling.

Click here to view other FAQs

How big are your products in inches?

Please see our Size Charts.

Click here to view other FAQs

Are there volume discounts?

For sea glass, landscape glass, terrazzo glass, bean & pebble glass and fire pit glass, the more pounds of product you buy, the lower the per/pound cost gets. Glass flats/gems and decor marbles are discounted as the total dollar value of those products go up as per this chart:

$200 - $299.99 = 5% off subtotal $1,000 - $2,499.99 = 25% off subtotal
$300 - $399.99 = 10% off subtotal $2,500 - $4,999.99 = 30% off subtotal
$400 - $499.99 = 15% off subtotal $5,000 - $9,999.99 = 35% off subtotal
$500 - $999.99 = 20% off subtotal $10,000+ = 40% off subtotal

As you build your order, your savings for glass flats/gems, toy and decor marbles will be shown in your cart, as well as how much you need to add to get to the next discount level. At $100 subtotal, our $1.99 processing charge is dropped. Also, keep in mind that your per-pound shipping cost also goes down as you continue to add to your order.

Click here to view other FAQs

Do you manufacture custom colors?

We do not offer custom colors at this time.

Click here to view other FAQs

Do you have darker/brighter pink (or another color)?

Producing this color requires gold as an ingredient. Gold is very expensive and we'd have to charge a lot for the finished product - more than most people would pay. If you need pink (or any color we don't carry) for use in floral arrangements and vases, we recommend painting cheap transparent product with enamel spray paint. Product should be spread out and spray-painted so the side facing up is coated. Allow to dry, then flip all pieces over, and spray the other side. We have made this suggestion to party planners who were very happy with the result.

Click here to view other FAQs

How much product do I need to fill/cover (whatever)?

Try using our Project Calculator.

You will need about 7 pounds per inch per square foot, or about .0486 pounds per inch per square inch. If you measure the width and depth of the area you want to fill in feet, and know how many inches of fill you want, the weight of the glass needed is Width x Depth x Fill x 7. For example if you want to cover a 2.5 x 10 foot area with glass to a depth of 3 inches, you would need 2.5x10x3x7, or 525 pounds of glass. If you wanted to fill a 4x1 foot fish tank (such as a 55 gallon tank) to a depth of 2 inches, you would need 4x1x2x7, or 56 pounds of glass.

For small areas, measuring in inches might be more practical. If you measure your area in inches, the weight of the glass needed is Width x Depth x Fill x .0486. If you want to fill a 4 x 4 inch square vase do a depth of 3 inches, you would need 4 x 4 x 3 x .0486, or 2.33 pounds of glass. (If you needed to fill 12 vases for table centerpieces, you would need 2.33 x 12 = 28 pounds of glass)

We recommend buying 10% more than this formula estimates, to allow for waste and rounding error.

If you are filling irregular shaped vases or other containers, try filling one with water (only up to the point where you want the water to go), and enter that volume and the total # of containers at our Project Calculator to determine how much product you need.

Click here to view other FAQs

Do you send out free samples?

We do not send out free samples. Many products are available in small quantities. Since we have no minimum order size, we suggest you purchase a small quantity to help you decide on a product for your project.

Click here to view other FAQs

How do you ship?

We ship via UPS from 3 different warehouses. If your order ships from a single warehouse, you'll save money on shipping. You can also save money by using ground instead of air shipping - depending on where you are shipping to you may still receive your order in 1-3 days by ground, instead of paying for expensive air shipping. Check the UPS ground maps:

  • Product codes with "ASG" prefix are shipped FOB North Salt Lake, Utah (UPS Ground Map).
  • Product codes with "JGG" prefix are shipped FOB Clarion, Pennsylvania (UPS Ground Map).
  • Product codes with "MK" prefix are shipped FOB Paden City, W. Virginia (UPS Ground Map). - only 1 lb. bags of marbles or glass flats can ship internationally.

All orders have a lead time of 3-4 business days before they ship, and are then subject to the delivery timeframes of the delivery method you choose (1-5 days additional).

We use USPS flat rate boxes to Hawaii, Alaska and other US territories and Countries. If you would like to ship using your own shipping company account, wo offer that option at checkout.

Click here to view other FAQs

Is your glass heat-resistant?

Glass with product code prefix "ASG" (Landscape glass, Terazzo glass, Bean & Pebble Glass and Fire pit glass) can be used in the fire pit environment. We cannot guarantee other glass is suitable for this use.

Click here to view other FAQs

Do you have a catalog?

We are Internet-only and do not have a print catalog, although we certainly encourage you to print pages of interest and share them with friends. (If you find the right side of your hard copies are cut off, choose "Printer Preferences" before clicking OK to send the job to the printer, and select the "landscape" print format).

Click here to view other FAQs

What does iridescent mean?

Iridescence is the color effect on a surface that shows a lustrous, rainbow sort of brilliance. Examples of iridescence include a soap bubble or oil on water. This is most visible on iridescent products as the viewing angle changes, resulting in a play of colors on the surface. As such, it can be difficult to discern in our still photographs. When considering iridescent product, it is also important to note that the spray will obscure the color of the glass underneath, particularly with dark colors. When iridescent product arrives, it may be labeled "Diamond Crystal" or "DC" - this is not a mistake, we also call iridescent "Diamond Crystal."

Click here to view other FAQs

Why is the color I received different from that shown for sale?

Actual colors received may vary from what is pictured due to dye-lot differences and/or your monitor configuration. Our terms of sale note that if color is critical to your project, please contact us and ask before buying - we will not replace product because you are unhappy with the color received.

Click here to view other FAQs

Do you accept Purchase Orders?

We don't, but this works for many organizations that use Purchase Orders: Place the order and select "check by mail" as the payment method. Submit the order confirmation to your organization for approval and as soon as we receive your organization's check we will get your product right out. Others choose to use a personal credit card and get reimbursed by their organization later.

Click here to view other FAQs

What retail stores carry your products?

National chains generally don't carry our products, it's primarily smaller "Mom and Pop" stores that carry our products, but we don't keep track of which customers buy for personal use rather than to resell, and we don't have a "store locator" tool or otherwise have means to direct you to a retail store. For toy marbles we reccomend

Click here to view other FAQs